Reporter, BBC Hereford and Worcester
Staff at the center supporting vulnerable groups said they were seeing more and more people coming to them, and they were worried that the welfare system had changed a lot.
@The Hub launched in June with Ross-on-Wye from Herefordshire, volunteers support people on issues such as welfare, housing and debt advice.
Milly Boylan, the independent town councillor who runs the website, said they are "influxed" with the tourists involved.
A spokesman for the Department of Work and Pensions (DWP) said the government will never compromise on protecting those in need.
In March, the Labor government announced a major change plan aimed at reducing the UK's growing welfare system.
These changes will include rigorous testing of Individual Independent Payments (PIPs) and half of incapacity benefits under general credit for new claimants.
“We’re seeing a lot of people struggling – we’ve got people in touch and they’re absolutely scary,” Boylan said.
“Some people are particularly concerned about their pip potential decline.
“Then people are worried about this migration to universal credit and how it works – we have done additional training to help people coming in, but we know that some people will be excluded from PIP payments under the new rules.
“It’s cruel to people.”
A regular visitor to the hub is Les Mifflin, 64.
He will currently receive a PIP payment due to poor health, but if the change takes effect, he says he will face significant cuts.
“I’m going to be influenced by what they want to do, and that’s how I understand it,” he said.
“It will make life even harder for me – everything is going up so I can’t afford their cuts.
“I can’t work due to my health and I am a diabetic too.
"I've been here for about seven months; I feel safe here, but what the government wants to do is not safe."
The hub has made 5,000 visits since their open regular-call list increased from 220 in the winter to about 280 now.
The center is mainly on donations and is currently raising funds to expand its offer.
Zena, 35, is a mom who describes the hub as the "lifeline" of struggling people.
“It is actually a real relief to have such a place in the community you are welcomed,” she said.
“I’m not a very social person, but when I came here I knew it would be helpful if I needed.”
Ministers hope to save £4.8 billion through consultation on lowering the welfare bill to continue until June.
Overall, the government estimates that 3.2 million households will get worse, while 3.8 million households will be better due to reforms by 2030.
A DWP spokesman said: "We are very clear that protecting those in need is a principle that we will never compromise.
“The social security system will always be with people with severe health conditions and we will introduce new premiums to those who will never be able to work.”