Chaos broke out at North Carolina’s Raleigh Drum International Airport when two border airline representatives screamed at a paying customer and banned him from checking in his flight.
The unnamed client was a 45-year-old married father, while border representatives started shortly before filming last Friday, with the New York Post receiving videos that millions of people watched on social media.
He reportedly appeared at the airport 50 minutes before the flight but did not board online. He missed the 60-minute check-in deadline for the electronic information kiosk and when he approached the agent they told him he needed to pay a $25 late check fee.
Border Airlines representative refuses to serve a man in Raleigh, North Carolina (Acquired by The New York Post)
Based on real ID documents retained in mail from Americans registered by the deadline
"They all started chatting, 'Well, you should have checked the website,'not in a professional or polite way,'" the man told The Outlet. "They were like, 'It's the fault that you didn't check the website. Sorry, it's on you,'"
The client said the round trip fee with the agent and lasted about 20 minutes before he decided to pay.
"I will never take this SH --- Y Airlines again." He said before starting the filming, putting the agent down.
The agent said, "Oh, you're going to check me." Obviously, it was quoted by the client. "I bet you were wrong."
The second border airline door agent laughed and recorded on his phone while refusing to provide services to customers. (Acquired by The New York Post)
Newark Airport disruption has caused airline flyers to scramble to share tips on not being "stuck"
The man said in the video: "I paid a ticket."
"And you didn't pay $25 for the agency assistance fee," the agent said. "And you thought you'd have to check it in three hours, how are you?"
"And you think you're going to get on the plane?" the agent asked repeatedly while photographing customers and rushing fingers.
At the same time, another agent can be heard laughter.
"Because this is a policy, we can't control that."
The client reportedly traveled from Raleigh, North Carolina to Boston.
“Let me check it out,” the first agent said several times.
The client said: “You are actually working for the airline I bought my tickets for.”
Border Airlines is preparing to land. (Tayfun Coskun/Anadolu agents through Getty Images)
The man vented his frustration at the New York Post.
“It’s worth noting for me that no one takes a professional route or a high road,” he told The Outlet.
He said: "Listen, this is my money at the end of the day, and when someone is caught off guard by somehow feeling unfair or unreasonable allegations, they certainly have the right to express themselves."
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The New York Post reported that he ended up paying $500 for JetBlue tickets to go home.
"It's impossible to disrespect someone for no reason, but I don't think I respect them," he said. "I thought they didn't respect me because I complained that I was totally caught off guard."
Frontier said it has links to representatives not directly employed by the company.
"We know what happened and stay in touch with our customers directly," a spokesperson for the airline confirmed. "The individuals who work for third-party contractors are no longer associated with cutting-edge accounts."