A Sydney-based North Beach Hospital accused North Beach Hospital of "failing at all levels" after waiting for three hours in the emergency department after two years of two, and then suffering cardiac arrest and dying.

Joe Massa is a month away from celebrating his second birthday when his mother Elouise took him to the emergency department of North Beach Hospital on September 14, 2024 at 7 a.m. .

Elouise told 2GB that her son vomited an hour ago and became pale and unresponsive. The family said in a statement that their son has been suffering from severe hypovolemia, a condition that occurs when the body loses too much fluid.

His family said health care professionals should activate a rapid response pathway, which would transfer their son to a resuscitation or crib and reviewed by a senior physician within 10 minutes.

Instead, Elouise claimed that the hospital seemed to ignore Joe's heart rate, weak li, rash and loss of consciousness.

She said she asked for an intravenous injection three times, but she didn't get it.

Elouise said at 9.40 a.m. when Joe's eyes screamed backwards "My son is blind" but claimed that the hospital did not take action, including restlessness, paleness, difficulty breathing, difficulty breathing, difficulty breathing, Loss of consciousness, spotted rashes appearing throughout his body, and his stomach is swollen.

She said that after Joe's eyes turned, the toddler was sent a bed but had no connection to any surveillance devices.

Elouise claimed at 10.47 a.m. that they were alone and unattended when Joe suffered a catastrophic cardiac arrest. Two days later, the support for the two children's life was withdrawn.

"Our son should be here today," Joe's parents said in a statement.

"He has been in front of him all his life and we trust North Beach Hospital to provide the care he needs. Instead, he failed on every level."

The emergency room is operated in a public-private partnership (PPP) by private hospital provider HealthScope.

The Massa family called for an independent review of the hospital's emergency rooms and asked the NSW government to reevaluate its contract with HealthScope and ensure private operators prioritize patient safety over profits.

The family claims that the Serious Adverse Event Review (SAER) under the NSW Incident Management Policy confirmed multiple failures.

Chris Minns said Health Secretary Ryan Park will meet with his family on Thursday. Minns vowed that he will "do our best to make sure they get an answer to what's going on".

"I'm so sorry for this happening. It's absolutely heartbreaking. I think it's the worst nightmare for every parent. I can only imagine the pain they're going through," Mins said.

"North Beach Hospital expressed its deepest condolences to the Massa family for losing their son Joe. We recognize that Joe's death caused unimaginable heartache and grief for the family," HealthScope said in a statement.

“We have met with our families, apologize directly and hear directly about their tragic experiences and discuss the results of serious adverse event reviews.

“We will continue to support households in any way in terms of improvements identified in the implementation review, including improvements around classification and internal upgrade processes.”