JPMorgan Chase opens new physical locations for “elevated concierge service types” to attract wealthy customers

JPMorgan Chase (NYSE:JPM) announced Tuesday that wealthy clients in four states will open 14 new financial centers this week.

These entity locations are located in California, Massachusetts, Florida and New York. They will join two existing so-called JP Morgan financial centers in San Francisco and New York City to serve its wealthiest clients.

“Through these financial centers, we are redefining how to serve wealthy clients, delivering a highly personalized level of service powered by JP Morgan Chase’s global capabilities,” said Dr. Jennifer RobertsChase Consumer Bank CEO said in a statement.

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Each location was acquired in May 2023, when the company took over the First Republic. Nestled in Ridge areas like Palm Beach, Florida; Napa, California; New York; Bank and Cambridge, Massachusetts, will boast private meeting spaces and unique finishes designed to create privacy, sophistication and comfort.

Additionally, senior private client bankers will provide personalized support to clients eligible for JP Morgan’s private client layer. These clients have more than $750,000 in eligible deposits and investment balances with the institution.

“When we meet with our clients, they keep saying they want a relationship that crosses banking, loans and investments and provides a seamless experience when managing and growing wealth complexity,” Roberts said. “These new financial centers offer highly personalized service models that provide greater flexibility to meet customer needs with more flexible attention and care.”

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JPMorgan Chase is the country's largest bank based on deposits and assets, with the highest share in areas such as retail credit cards. But one area for an unclear leader is wealth management.

Roberts told CNBC that while JPMorgan Chase can count half of the 19 million wealthy households in the United States as clients, it only has 10% of its investment in dollars.

JPMorgan Chase hopes these new financial centers, as well as private client tiers, will change that. "The First Republic has done really well, it's about providing concierge services, and if you have a problem, one person has it for you and you don't have to worry about it," Roberts told CNBC. "So with this experience, we're going to offer a higher concierge service, just like you would expect in a high-end hotel."

“We want people to walk in, have the experience, meet with our experts and understand how we can help their financial goals over time,” she said.

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