AtomicWork, led by Indian founder, raised $ 25 million in the new investment round supported by KHOSLA Ventures because it plans to expand and deploy AI agents to simplify communication and service delivery between employees and its enterprises.

Among the more and more digital adoption rates, companies strive to provide fast support and easy access information for their employees. The IT service management market provides tools to solve this problem to some extent. However, it takes time and professional resources to deploy these solutions. The emergence of AI brought some liberation. However, the experience of chatting robots usually requires behind the current corporate system. It can be ServiceNow, BMC remedy or Jira service management.

Atomicwork replaces the existence of the current person with a modern AI driver, enabling enterprises to provide automated service workflows. Employees can integrate applications related to applications such as the Microsoft team, Slack, Intune, OKTA, Intion, Salesforce and Github, from the work related to the work of human resources, IT or financing and other departments.

The co -founder and CEO Vijay Rayapati defines Atomicwork as "Full of AI Servicenow". Its goal is that the global company's revenue is about 1 billion US dollars, at least 1,000.

Rayapati said in an exclusive interview: "The difference between (between Servicenow and Atomicwork) was built, which was built 25-30 years ago, not our construction method today."

According to him, unlike the deployment of Servicenow or any competitive IT service management platform involving many years of implementation cycle, the platform of AtomicWork can be implemented within a few weeks. The startup also provides a general agent to assist companies to set up automation workflows.

Rayapati was established in 2022. He previously founded the cloud management platform MINJAR. The platform was acquired by Nutanix in 2018 and Kiran Darisi and Parsuram Vijayasankar. They were part of the Freshworks founding team. , Working procedures for automatic enterprise enterprise enterprise enterprise enterprise enterprise enterprise.

With the increase of automation demand and the improvement of AI functions, Atomicwork introduced its agency service management platform at the end of last year, which brings the AI ​​agent that perceives the context. Tasks, such as resetting their work email password, conveying problems in potential customer sales phones, or using the Microsoft team or Slack to access the design directory on Figma.

Servicenow and others in this field also allow companies to develop and deploy AI agents in accordance with their requirements. Nevertheless, RayApati told TechCrunch that the initial company built its software for human and "Read AI" in the future.

He asserted: "When human beings need help in enterprises, they have raised a ticket in Servicenow, BMC or JIRA service management ... We are basically enabled (agent) to ping information to get help-just like it is like The same as human employees, ".

Atomicwork uses the existing LLM models of Openai, humans, Cohere and Meta, and its internal small models (for detection, routes and slot archives) to enable workflow automation.

When AI deployment brings data security and security issues, RayApati said that the startup company provides Enterprise with a encryption key with data or the choice of its own model endpoint into atomic energy. He also said that the startup has signed an agreement with the cloud service provider AWS, restricted data retention and training, and has a number of compliance certification.

A round led by Khosla Ventures and Z47 (previously called Matrix Partners India), a round of All-Equity series, also saw the participation of Battery Ventures, Blume Ventures and Peak XV PARTNERS. Subsequently, it was 3.3 million US dollars. In September last year, more than 40 CIOs, CTOs and industry experts were involved. The seed round in 2023 was $ 11 million. So far, the startup has raised more than $ 38 million.

At present, Atomicwork has eight customers, most of which are in the United States, including ammex corporation, Zuora and Pepper Money.

It plans to use new investment to attract more customers, strengthen its platform projects through "double" its AI R & D, enhance its products and technologies, and invest in building more strategic partnerships to expand with Oracle and SAP. The integration of the company.

Rayapati did not disclose an exact valuation, but said it was 5 times that of the total capital raised in the new round.

The start -up company has a team consisting of more than 60 people, including more than 50 people in India.